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Privacy Policy
Information we may collect
The information handled by Sunspin Casino depends on how you use the website and the services available to you. Some information is provided directly by you, while other information is collected automatically when you browse or use the site. We may also receive information from service providers used to support account, payment, security and compliance processes.
Account and contact details
When you register or manage an account, we may handle details such as your name, date of birth, residential or contact information, login details and account preferences. We may also keep records of communications with you, including questions, requests, complaints and support conversations. These details help us create and administer your account, respond to enquiries and provide relevant account notices.
Identity and verification information
To protect the service and meet applicable requirements, we may request information or documents used to verify your identity, age, location or eligibility. This can include identity documents, information connected with verification checks and records of the outcome of those checks. Verification information may be reviewed by authorised staff or specialist service providers acting on our instructions.
Payment and transaction records
We may handle records about deposits, withdrawals, wagers, gaming activity, account balances and other transactions. Payment providers may process payment information on our behalf. We may receive transaction confirmations and related details without necessarily receiving or storing complete payment card information. Transaction records help us provide the service, investigate disputed activity, prevent misuse and meet record-keeping obligations.
Device, usage and cookie data
When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location information, session information and the date and time of activity. We may also record information about how you interact with the website. This data supports website operation, security, troubleshooting, analytics and service improvement.
We may use cookies and similar technologies to remember preferences, maintain sessions, support security, understand website usage and help features work correctly. Some cookies may be placed by service providers that help us operate or measure the website. You can manage or restrict cookies through your browser settings. If you disable certain cookies, some website features may not work as intended.
How and why we use information
We use personal information for purposes connected with providing and administering the website and online gambling services. The purposes may include the following:
- Creating, verifying, maintaining and securing your account.
- Processing deposits, withdrawals and other account transactions.
- Providing gaming functionality, account tools and requested services.
- Responding to questions, support requests, complaints and feedback.
- Carrying out identity, age, location, security, anti-fraud and responsible gambling checks.
- Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
- Meeting legal, regulatory, tax, accounting and other applicable obligations.
- Maintaining, testing, troubleshooting and improving the website, systems and services.
- Understanding general usage trends and measuring the performance of website features.
- Sending service messages, account notices and other communications needed to administer your account.
- Sending marketing communications where permitted and where you have provided the required consent or otherwise indicated that you wish to receive them.
Where information is used for marketing, you can withdraw your consent or change your preferences. Withdrawing marketing consent does not affect communications that are necessary for account security, transactions, service administration or other important operational purposes.
Sharing information
We may share relevant information with service providers that help operate the website and support functions such as payment processing, identity verification, fraud prevention, technology hosting, customer support, communications, analytics and security. These providers should only use information for authorised purposes and according to their role and applicable requirements.
Information may also be disclosed where reasonably necessary to protect players, the website or our rights, to investigate suspected fraud or misuse, to respond to lawful requests, or to meet applicable obligations. We do not suggest that every service provider receives every type of information. Access is generally limited to information needed for a particular purpose.
Overseas handling
Depending on the technology and service providers used to operate the website, information may be stored or accessed in countries outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling and security, subject to applicable requirements. Online transmission and storage cannot be guaranteed to be completely risk-free, but we use safeguards intended to reduce the risk of unauthorised access, loss, misuse or alteration.
Storage, security and retention
Sunspin Casino takes reasonable steps to protect personal information from unauthorised access, disclosure, alteration, loss and misuse. Safeguards may include access controls, authentication measures, secure systems, monitoring, staff procedures and the use of trusted technology providers. Access to personal information is limited to people and providers who need it for an authorised purpose.
No website, online account or electronic transmission can be guaranteed to be entirely secure. You are responsible for keeping your login details confidential and should contact support promptly if you believe your account or personal information has been accessed without permission. We may take steps to verify your identity before discussing account information or completing a data request.
We keep personal information for as long as reasonably needed for the purposes described in this policy, including operating the account, resolving disputes, maintaining business and security records and meeting applicable obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or disposed of in an appropriate way, subject to technical, legal or operational requirements.
Children and unsuitable use
The website is intended for people who are legally permitted to use online gambling services. We do not knowingly seek to collect information from people who are not eligible to use the service. If you believe information has been provided by an ineligible person, please contact support so the matter can be reviewed.
Your privacy rights and how to contact us
Depending on the circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where it is no longer needed or where deletion is otherwise available, and withdrawing consent to marketing communications. You may also ask questions about how your information is handled or raise a privacy concern.
To exercise your data rights, including access, correction, deletion or withdrawal of consent to marketing, contact support@sunspincasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may ask for reasonable verification before acting on a request. This helps protect your information from unauthorised disclosure.
We will review and respond to requests within a reasonable timeframe, subject to applicable requirements and the nature of the request. There may be circumstances where we cannot delete information or provide complete access, for example where records must be retained, disclosure could affect security or fraud prevention, or another lawful reason applies. If this occurs, we will explain the position where appropriate.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. We encourage you to review this page periodically. Where a change is significant, we may provide an additional notice through an appropriate channel.
Questions and complaints
If you have a question, concern or complaint about privacy, please contact support@sunspincasino.best. We will consider the details provided, review the relevant information and work to address the matter fairly and appropriately.